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My Shrewsbury guide to community support

We have done our best to group all available information together in a helpful way – but this a fast-moving situation and details may change by the time we go to print.

The most important message from all community groups is please Check on Your Neighbours. Are they isolated, elderly, vulnerable? Could you leave a note, such as the one pictured, and offer to collect groceries or medication? This kind of help will be most valuable at this time. Please urge friends to do the same #checkyourneighbour


Shrewsbury Town Council has established the Coronavirus Battle Fund and has set aside £20,000 to give one off grants of up to £500 to community organisations who are supporting the town’s residents. Visit shrewsburytowncouncil.gov.uk for details 


Shrewsbury Food Hub – is asking for cafes or businesses with food that might go to waste to get in touch. The Hub is giving out food and supplies to local groups and charities who need them including the Food Bank and The Ark. Contact [email protected] or ring 07933 039292.

Coronavirus Castlefields and Ditherington Support Team will help people with shopping, prescriptions, and providing company via Skype and telephone calls - 01743 231834 or 07967 657028.

Shrewsbury Abbey is offering any sort of help to anyone who is self-isolating - 01743 232723.

Shrewsbury Food bank PLUS – is open at St Barnabas Church Centre, Coleham. If you have an excess of tinned/long life/non-perishable goods, surplus sanitary or cleaning products, your donations are very welcome. Please refer to @Barnabas Community Projects – Home of Shrewsbury Food Bank on Facebook for updates, as there are new instructions for visiting the bank 01743 272465.


In all these groups, members can post contact details with offers of help. Join the groups or ask someone to help you join to find details of local people willing to help you. Many of these groups are dropping leaflets through doors with offers of help.

  • Covid 19 Shrewsbury and surrounding villages mutual aid group
  • Frankwell Mutual Aid
  • Copthorne Mutual Aid
  • Radbrook Mutual Aid
  • Bicton Heath Mutual Aid
  • Shrewsbury Town Centre Covid-19 Help Group
  • COVID19: Shrewsbury Retail Businesses - for retail business staff to share information
  • Shrewsbury COVID-19 Support Group
  • COVID-19 Shrewsbury Hospitality & Leisure Businesses - for retail hospitality and leisure staff to share information
  • Shrewsbury COVID19 self-isolating group
  • Baschurch COVID-19 community support group
  • Shrewsbury fights Corona
  • For the Love of Shrewsbury
  • You Know You’re From Shrewsbury When…

And visit My Shrewsbury Facebook page – for local updates and news

BBC Radio Shropshire – good for information and latest updates 

nextdoor.co.uk – a great way to stay informed about offers of help in your neighbourhood. You will need to enter your postcode online to find your group.  

Shrewsbury Community Action Group – Bicton Heath/Gains Park – will help with transport to shops, provisions of basic need, transport to shops, collections and deliveries – email [email protected] or phone 07932 617731 – they need donations to make up small care packages and volunteers to help deliver. 

Belle Vue & Coleham Community Action Grouphttps://bccag.org.uk/ - has been delivering forms for you to fill in if you need any help. Anyone able to volunteer is asked to contact [email protected] 

Castlefields Community has launched an initiative where people put a square of green paper in the window. If it changes to red, it means they require assistance, shopping, medication or transport.

Shrewsbury Town Council, Shropshire Council regularly update their Facebook pages with important information. 


Join any one of the groups above to offer your services, or volunteer at:

The Chatterbox Action Against Loneliness Programme – provides telephone support to lonely and isolated caregivers, the bereaved and people dealing with end of life challenges. If you can spare an hour a week to volunteer contact 01743 245088.

Community Reserve Volunteers – Redcross – by joining the Redcross as a community volunteer you will help your town in a local crisis - reserves.redcross.org.uk


When it comes to health, everyone wants reliable, up-to-date information. See the latest from nhs.uk for answers to questions you may have about coronavirus (COVID-19).

Prescriptions – GP surgeries are encouraging patients to get themselves set up on Prescription Ordering Direct (POD) – 033 33 583 509 (9am-5pm Mon to Fri). www.shropshireccg.nhs.uk/local-services/prescription-ordering-direct-pod/


For school and education-related enquiries during this emergency, plus school admissions, school transport and free school meals 0345 678 9008. 

For concerns about a child’s safety or welfare, or for family support 0345 678 9021. 

For concerns about a vulnerable adult’s safety or welfare, or for support and advice about adult social care 0345 678 9044 

Businesses For business-related enquiries, email [email protected] 

For business rates enquiries - 0345 678 9003  or email [email protected] 

For all enquiries about bins and recycling including collections and assisted collections - 0345 678 9007 

For all other enquiries, please check the Shropshire Council website or contact 0345 678 9000


Information for the Public from Shropshire Council

Shropshire Council has also drafted a toolkit of templates that can be used and adapted to meet the needs of community groups. Templates include volunteer registers, risk assessment forms and role outline sheets - www.shropshire.gov.uk/coronavirus/resources-for-local-communities/

The National Food Service have added a wide range of slideshows, templates and recordings to help any food services supporting the current crisis. Example documents include risk assessment templates, data protection information sheets and UK hospitality advice - www.nationalfoodservice.uk/covid19


Please share this list with anyone you know might be having trouble sourcing food locally - on Facebook, by email or print and post. First, a note on post office services in Shrewsbury.


Have been designated essential services by the government. Due to the virus, some opening times may have changed. Here are some changes we know about. Please let us know in the comments if you have any information to add. Most post offices are still open. Customers are able to get cash, deposit cheques, pay bills as well as send and collect parcels.

Robson's Stores & Sundorne Post Office – still operating a normal postal service. 9am to 5.30pm.

Abbey Foregate Post Office – open from 9am to 1pm for essential transactions only (e.g. pensions, gas & electric top up, banking etc) – to limit the amount of contact and relieve the pressure on the business due to lack of staff.

Co-op Radbrook Green, Bank Farm Road– no out of hours service, although otherwise operating as normal (9am-5.30pm, 9am-3.30pm on Saturdays)
Co-op Copthorne, Mytton Oak Road – Mon to Fri 9am to 5.30pm and Saturday 9am to 1pm. There is no out of hours service currently. Store open Mon to Sat 7am to 8pm and Sunday 10am to 4pm.

Monkmoor Post Office open 9am to 2pm.

Upper Mall, Darwin Centre – now closed

Frankwell, The Roundabout – now closed

Robson's Stores & Sundorne Post Office and Robson Stores Greenfields are offering delivery of food and essential supplies. In order to protect customers, the stores have suspended newspaper deliveries and will ensure 2 metre distance is kept in stores.

Shrewsbury Handy-Veg - delivery and collection service of fresh fruit and veg - please order via the Facebook page. All collections must be pre ordered.

Everymans, Frankwell – free home delivery from 6.30pm, no minimum order, Frankwell area only – orders in by 6pm at the latest. Text or Whatsapp 07968 851146 or call 01743 362466. Please obey the ‘one in one out’ policy, or knock for service. 20% off for NHS patrons. The store closes at 6pm instead of 8.30pm, to allow for deliveries. There is a strict ‘one in, one out’ policy. Knock for service.

Pomona Grocery – open for business and will deliver. Payment taken over the phone. Now introducing a £3.50 packing/delivery charge to all orders. Delivery will still be free for the fruit & veg box scheme (Thurs/Fri). Any other new orders will be delivered on a Mon, Tues, Weds or Sat - 01743 366660. Fresh fruit, veg, bread, dairy, whole foods, eco cleaning products etc.

The Market Hall Shrewsbury – is open for business (8am to 4pm) for fresh fruit and veg, meat and poultry, fish, bread, eggs, cheese, deli items, herbs and spices and more. Follow the floor markings to stay 2m apart. Home deliveries and click and collect may be arranged.

Barkworths Seafoods is doing home deliveries only, delivering meat, fruit & veg, bread and deli items along with your fish- Tuesdays to Saturdays. Please email [email protected] with a specific list of what you would like. There is a £6 delivery charge on each order. Due to the fishing industry and transport network closing down, they are very unlikely to be able to operate from next week.

Corbetts and WD Butchers - Due to the volume of demand there is currently at least a two-day wait for orders. Text Ian on 07947 478445 with your order. Payment by card over the phone or cash on delivery.

John Bliss Butchers is offering free delivery to Shrewsbury and Telford areas on Tuesdays, Wednesdays, Thursdays and Fridays. They are happy to include fruit and veg, bread, eggs and any other food from the market that you require with your meat order. Due to demand same-day delivery may not be available. Ring 01743 343340. Pay by BACs or cash on delivery.

Maddocks Fruit & Veg - delivering (minimum order £20) on Tuesdays, Wednesdays and Fridays. There is currently around a two-day wait for orders. Text Chris on 07969 696235. Payment by cash on delivery at the moment.

Hopesay Glebe Organic Farm - delivering organic fruit and veg and eggs within the Shrewsbury and Craven Arms areas. Free delivery with a minimum order of £20. Email [email protected].

Snapdragon Wholefoods - delivery of wholefoods, dried goods, oats, cereals, grains, dried fruit and nuts, tinned grocery items, teas, rice, limited pasta and limited flour and yeast plus other items including ethical toiletries and household cleaners to Shrewsbury addresses. Email: [email protected]. Payment by BACs.

The Pet Stall will open Fridays and Saturdays in the market and is also offering local delivery on Fridays and Saturdays. Email: [email protected] or text Brian on 07989 314453.

Rowlands and Co. ltd - veg boxes for £20; collection Mon-Fri (10am-6pm) and Saturday (10am-2pm). Delivery within a five mile radius of Shrewsbury. Tel 01743 462244.

The Allotment, Shrewsbury can deliver fruit, vegetables, non-perishables, cleaning products, toilet rolls etc to the door. Open Weds to Sat 9am to 4pm. Minimum order £15 - 07743 466322.

Rosie's Emporium- The Grocery- Frankwell - offering home delivery, free of charge in the local area. Opens 10.30am to 5.30pm. Customers are served at the door - please keep a safe distance. Cards only, no cash payments. Contact 07791 232895.

Box Of Goodness - delivers to the door; fruit and veg boxes, milk, eggs, yoghurt, porridge oats etc – Please email [email protected].

Aroma Tea & Coffee Merchants – Open for business and offering delivery via the website www.aroma-coffee.co.uk

Bakehouse and Co are open Wednesday through to Saturday for fresh bread, hot cross buns and pastries. Check out their insta or Facebook for covid19 procedures.

Wroxeter Roman Vineyard will also deliver wine to the door – 01743 761888. Free delivery.

Shrewsbury Taxis/ Cars are offering the following services: collecting online shopping, collecting medication, takeaway collection. Call 01743 242424. Key workers will also receive 20% off journeys. Listen to the recorded message about coronavirus and its effect on services.

Sutton Farm Butchers - Open as usual and are offering deliveries as their preferred means of supply, although collections can be arranged (call to arrange). No more than two customers in the shop at a time and be aware that delivery slots are now booking up days in advance - 01743 361332.

Bradley's Butchers & Delicatessen will remain open as usual (8am to 6pm) but will limit the number of customers inside the store. Local delivery service also available – 01743 622989. Please be patient if you are struggling to get through.

Moor Farm Shop, Baschurch is delivering. Phone lines are v busy so please contact via email - [email protected] – the shop is aiming at delivery within 48 hours. Open from 9am - 9pm Monday to Saturday, & 10am - 9pm on Sundays.

Cotteswold Dairy has announced it is unable to take on any new doorstep customers in Shropshire whilst it processes a backlog - (23/3). Keep an eye on the Facebook page for updates. There may be some issues with supply chains (e.g. bread and eggs) – if you experience shortages of these, you will not be charged for products.

Iron & Fire Speciality Coffee Roaster are roasting at the roastery at Castle Foregate as usual – mail order is available via the website www.ironandfire.co.uk – delivery available in Shrewsbury.

IRON & ROSE wine specialist – is delivering its fine wines across Shrewsbury – order a mixed case now! [email protected] – 07792 551719.

Lefevre Chocolate artisan chocolatiers in Shrewsbury will be delivering Easter treats by post this Easter - lefevrechocolate.wordpress.com/ Contact 07534 995972 or [email protected]

Toot Sweets Chocolates is inviting customers to place Easter egg orders in advance. Julia Wenlock will be making them during Easter week and can drop off (leaving your order on the door step and ringing the door bell before leaving). Please message her on Facebook or email [email protected] or text 07814113156

The Blue Lemon is delivering soaps and skincare products (free local drop off in Shrewsbury, SY1 SY2 SY3) – 01743 364885.

Button & Bear will deliver books from its current stock, including bundles put together especially to keep you happy in lockdown! It is unable to access any new stock for now, as suppliers have closed their warehouse – 01743 341407

Abbie’s Pets & Exotics - Formerly Becks Pets & Exotics, Shrewsbury – still open 9am to 5pm. Will deliver pet food. 01743 241113.

Supermarkets: Most supermarkets are limiting purchases to avoid stockpiling. Tesco is reserving the first hour of trading 9am-10am on Mon/ Wed and Fri for elderly and vulnerable shoppers. NHS workers are invited to shop during the hour before the store opens. Sainsbury’s offers priority access to online delivery slots to customers over 70 years of age. It has set aside the first half an hour from Monday to Saturday for NHS workers; 8am to 9am every Mon/Weds/Fri are for elderly/disabled and carers. Morrisons has also reserved the hour between 9am and 10am from Monday to Saturday for vulnerable customers and placed new protective screens at checkouts of all stores.. Asda was also giving priority to NHS staff from 8am to 9am on Mon/Weds/Fri and is asking non-vulnerable customers to refrain from shopping before 9am.
These are subject to change so please check your local store for updates.


NB many have started restricting the number of customers in at any one time – please be patient and wait outside, observing the 2m social distance rule. Refer to the businesses Facebook pages to read individual policies and updates.


The My Shrewsbury Guide to Dining in the Crisis

Whilst some more of our restaurants have now closed – largely due to problems in the supply chains of fresh food - many restaurants and pubs are continuing to offer delivery.

Local delivery company Zoom Food is doing a roaring trade! Zoom has coronavirus precautions in place with an option online to indicate that you are self-isolating, with instructions for where you would like food to be left for contactless delivery - www.zoom-food.co.uk

Also delivering from Shrewsbury restaurants is Just Eat - www.just-eat.co.uk  Download both these apps from the app store.

Number Four Butcher Row also offer fresh cooked meals delivered to your door – 01743 366691 or 07888749782. It is also selling some grocery items from its stores such as milk, eggs, baked beans, sliced bread, butter and tea cakes. Order before 12 noon for next day delivery via [email protected] NHS receive 33% off

The Bulls Head Castlegates – still offering delivery of pub grub, sausage and mash, all-day breakfast and Sunday roasts etc – You can still order bottled drinks and cellar stock (full casks) to the door via Zoom Food (all day from 10am) 01743 244244.

The Old Post Office – is offering a takeaway menu via Zoom Food; burgers, chicken wings, pub classics, Sunday lunches, wines, beers, sides.

La Lanterna, St Alkmonds Square – Order starters, pasta dishes and drinks for collection or delivery via Zoom Food. A limited menu available. 01743 233552 – Tuesday to Saturday 12-2pm, 6pm to 8pm.

Dough and Oil are operating a pizza delivery service, open 4pm to 9pm - call 01743 384261. Payment has to be over the phone. They will knock and leave food at the door. 25% off for NHS workers – please show ID upon collection or when receiving a delivery.

Darwin’s – delivery via Zoom Food for breakfast, crepes, wraps, paninis, sandwiches, milkshakes, cakes, alcoholic drinks.

Exo Poli Mediterranean restaurant on Longden Road is still operating a collection service on Thursday, Friday and Saturday from 5pm to 9pm (Skepasti, chicken gyros, spiced lamb with sumac etc). They will need the mobile number of the collector and strictly one person only to collect. You will be allocated a time slot for collection. Contact 01743 600479.

The Little Dessert Shop – a range of puddings, cakes and sweet treats for contactless delivery via JustEat from 4.45pm.

Bradleys - breakfast sandwiches, hot sandwiches and baguettes – hot and cold and alcoholic drinks. Order via Zoom Food.

CafeSaffron Shrewsbury is open for takeaways and delivery only, Wednesday to Saturday, 5pm to 9.30pm. Order via Zoom Food only. The restaurant is also delivering FREE to people in need over 70 years of age – call 01743 246757 between 6pm to 9pm – only for genuine cases please. 

Brooklyn craft Burgers Pre-order with Zoom Food or Just Eat for delivery. Opens at 12 noon. Special offers for NHS staff: 01743 233225.

The Bricklayers Arms – intends to maintain a delivery service. Keep an eye on their Facebook page for details or contact 01743 359999.

Brooklands Hotel will continue to offer delivery services, so keep an eye out for tomorrow’s menu choices - 01743 243333.

Snack Shack for breakfast sandwiches – delivery £2 via Just Eat. Minimum order £10.

Onslow Balti Lounge – pre-order via Just Eat. Opens 4.45pm.

Ganges Indian Takeaway – pre-order via Just Eat. Opens 4.55pm.

Ramna Balti – pre-order via Just Eat. Opens at 5pm.

Papi’s Indian food – pre-order via Just Eat. Opens 5.45pm.

The Third Place – pre-order via Just Eat. Opens 5pm.

Hong Kong City Express – pre-order via Just Eat. Opens at 5pm.

Pepinos Chicken & Pizza House – pre-order via Just Eat. Opens 5pm.

Papa John’s Shrewsbury – delivery FREE via Just Eat. Minimum order £10.99.

The Village Store & cafe, Haughmond is still delivering – call 01743 709164. The shop will remain open with a limited number of people allowed in at a time.

BUSINESSES now closed – no longer offering takeaway/delivery,

Abbey Deli, The Alb, Aleoli y Tu, The Beeches Pub (Bayston Hill), Casa Naranjo, Chez Sophie, The Coach and Horses, Compasses (Bayston Hill), Darwin’s Kitchen, The Good Life Café & Deli, House of the Rising Sun, House of yum, Istanbul BBQ House, The Libertine Cocktail Bar, The Loopy Shrew, The Olive Tree Tapas Bar, Planet Doughnut, Plantkind, Palmer’s of Shrewsbury, Rashers Café and Sandwich Bar, Say Cheese. Severn Social (no more drive-thru L), Sweet. Shrewsbury, Tap and Can.


Okra.shrewsbury has now closed and will not be doing any more deliveries.

Lyons' Den Gourmet Burger has now closed its restaurant including takeout service due to difficulties sourcing some stock and concerns about the health & safety of staff.

Drapers Hall has sadly been forced to suspend its not-for-profit, weekly subscription service drapers.online due to difficulties sourcing sufficient fresh supplies.

Nourish - this plant-based vegetarian and vegan cafe has also had to close as it could not source all ingredients needed to deliver its menu.

Remember, Shrewsbury Taxis are also offering takeaway collection amongst other delivery services. Call 01743 242424 


Pret a Manger is offering a 50% discount for NHS workers - plus hot drinks on the house.  

VOUCHER SCHEMES – many restaurants in town, such as The Walrus Restaurant on Roushill, and House of yum in The Market Hall Shrewsbury, and Number Four are now also operating voucher schemes. Why not ask if you can buy one for mum in lieu of her Mother’s Day gift for future use? Buy it directly from the restaurant, so they get the use of your money for a month or two, to help them bridge this awful crisis. Then, when things have settled down, you can celebrate with a lovely night out

FOOD ONLINE - Join the brilliant group set up by Masterchef contestant, Shrewsbury's Anna Christoforou - Let’s Get The Nation Cooking Again - full of loads of recipes for store cupboard cooking.

Fox & Hounds Dog Walking & Pet Visiting Services or Shawbury Paws – dog walking and doggy care businesses offering 25% discounts during the crisis.  

#fightthegloom #viralkindness #checkyourneighbour 




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