Listen Audio

Frequently asked questions

Do you service turntables?

Yes, Rega and Linn turntables, but not the electronic parts of these. Additional charges apply for some parts (e.g. belts and cartridges).

Do you sell surround-sound systems and TVs?

No. We focus on two-channel stereo music systems, many of which can improve the sound from your TV using either HDMI or optical connection.

Is there step-free access?

Yes, there is a permanent ramp from the pavement and inside the shop.

Are children welcome?

Yes, if supervised.

Can I bring my dog?

Unfortunately, no.

Where's the best place to park?

Blue Badge parking and loading bays are available a few metres away outside Cromwell's Tap House.

Otherwise, The Parade car park is nearest or, for a larger car park, the NCP Wyle Cop or St. Julian's Friars car park.

What's the nearest bus stop?

Directly opposite our shop on Dogpole.

How do I find you?

We're easy to find - in the 19th century former chapel directly opposite the bus-stop on Dogpole.

How can I pay?

Card, contactless, cash, bank transfer (BACS) or a mix.

Do you sell gift vouchers?

Yes, these can be purchased over the phone and sent digitally, or purchased in-store for a physical voucher.

Do you deliver, or offer click-and-collect?

Phone-and-collect is available. Delivery and installation are available within 20 miles. Charges apply for un-boxing and installation.

Do I need to book?

We actively encourage you to listen before you purchase a product and recommend phoning us in advance to book a demonstration session, but this is not always necessary.

What's your returns policy?

Faulty products will be exchanged or repaired (by the manufacturer) according to the manufacturers policy.

Do you buy, repair or take trade-ins?

We are able to arrange some repairs via the maufacturer (e.g. Naim, Rega, Cyrus, Ruark). We cannot repair products for brands we don't stock.

We consider trade-ins. Please ask us for more details.

Do you offer any discounts?

20% off cables when buying a complete music system.

Do you take walk-in appointments?

Yes, whenever the listening room is free.

How long does an appointment take?

Allow 1-3 hours depending on what you are considering purchasing.

Do you cater for specific needs?

Our listening room is wheelchair accessible.