Key Holder Sales Associate

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.

What you will do:

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
• Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
• Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
• Completing any other tasks required by Boutique Management to support the needs of the business.
• Offer & provide demonstrations to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

Commercial Flair

• Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
• Understanding of different customer types

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE

Driving Results

• Support in-Boutique and external customer events
• Always adhere to Company policies and procedures.
• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments

The perfect candidate:

• A love of retail, it’s essential that you want to be in a customer-facing environment as we are an experiential brand
• Excellent customer service skills
• Confident and effective communication and listening skills
• To demonstrate pro-active selling ability
• Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
• Able to work effectively in a team
• Reliable, honest, and flexible
• Positive and friendly attitude as well as consistent ability to operate at your best

Benefits:

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for NewlyWeds
• Discount Scheme
• Monthly product allocation
• Reward Gateway – company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards
• Some eligibility criteria may apply