Retail Sales Associate

The Sales Expert is responsible for delivering Jessops goals, inspirational customer service, operational compliance and exceptional store standards. Being an integral part of the store team, to deliver on the needs of, the business and the customer.

Responsible for:

• Delivering exceptional customer experiences
• Following the company’s customer journey
• Maintaining a high level of product knowledge
• Being multi-skilled across the sales & photo parts of the business
• Maintaining high store standards
• Adherence to all company policies & processes
• Maintaining a safe and secure environment

Evidencable Knowledge, Skills and Experience:

• Passionate about people
• Great communication skills, both written and spoken
• Ability to thrive in a challenging and fast paced retail environment
• A commercially minded approach to retail
• Photographic knowledge is essential
• Curious and driven to continue developing and challenge own knowledge
• A can do attitude

Deliverables:

• Customer experience (as measured by mystery shops and CX programs)
• Revenue and sales quality metrics
• Accurate and efficient operation of the photo business
• Compliant trading in line with all regulations, guidance, processes and policies